Refund policy
15-Day Return Policy:
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return your items within 15 days from the date of delivery if it's a non-sale item, for sale items you can exchange the item with any other item.
Return Process:
- Contact our customer service team at urbanexcuseofficial@gmail.com, if you don’t get the reply within 12 hrs then you can reach out to +91 9582952891 to initiate the return process.
- Clearly state the reason for your return and provide your order number.
- Once approved, we’ll picking up the items back to our warehouse in the original packaging, with all tags attached.
Return Conditions:
- Items must be unused, unwashed, and in their original condition with all tags attached.
- Returns must be shipped back to us within 15 days from the date of delivery.
Refunds:
- Refunds will be issued to the original payment method on non sale articles once we receive and inspect the returned items.
Return Shipping:
- Return shipping will be placed within 1-2 days after we get the request for return.