EXCHANGE AND REFUND POLICY

Exchange:

  • Exchanges can be requested within 15 days of delivery.

  • Free exchange on all non-sale items – we cover both pickup and delivery.

  • For sale items, a ₹150 return shipping fee applies (we’ll book the pickup). Forward shipping is free from our side.

  • Items must be unused, unwashed, and in original condition with tags.

  • Fill the exchange form at the bottom of the site, below the policy links.

Refund:

  • Refunds are available on non-sale items only.

  • You must request a refund within 15 days of delivery.

  • Refunds will be processed to your original payment method after we receive and inspect the item.

  • Sale items are not eligible for refunds, but you can request an exchange or store credit.

To request an exchange or refund:
Email us at urbanexcuseofficial@gmail.com or call us at 9582952891.