SHIPPING AND RETURN POLICY

Thank you for choosing Urban Excuse! We strive to provide you with the best shopping experience, and part of that commitment involves transparent and efficient shipping policies.

Processing Time:

  • Orders are typically processed within 1-2 business days after payment confirmation.

Shipping Rates:

  • We offer free shipping on all products.

Shipping Methods:

  • We offer standard and expedited shipping options to cater to your needs. Shipping methods and estimated delivery times will be provided during the checkout process.

International Shipping:

  • We currently offer international shipping. Additional fees such as customs duties and taxes may apply, and customers are responsible for these charges.

Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order through our website or the carrier's tracking system.

Shipping Delays:

  • While we strive to meet estimated delivery times, unforeseen circumstances may cause delays. We appreciate your understanding and patience in such situations.

Lost or Stolen Packages:

  • Urban Excuse is not responsible for lost or stolen packages after they have been marked as delivered by the carrier. Please ensure the accuracy of your shipping address to avoid any issues.

Return Policy for Urban Excuse

15-Day Return Policy:

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return your items within 15 days from the date of delivery.

Return Process:

  1. Contact our customer service team at urbanexcuseofficial@gmail.com, if you don’t get the reply within 12 hrs then you can reach out to +91 9582952891 to initiate the return process.
  2. Clearly state the reason for your return and provide your order number.
  3. Once approved, we’ll picking up the items back to our warehouse in the original packaging, with all tags attached.

Return Conditions:

  • Items must be unused, unwashed, and in their original condition with all tags attached.
  • Returns must be shipped back to us within 30 days from the date of delivery.

Refunds:

  • Refunds will be issued to the original payment method on non sale articles once we receive and inspect the returned items.

Return Shipping:

  • Return shipping will be placed within 1-2 days after we get the request for return.

Exchanges:

  • We do offer direct exchanges on all articles. If you need a different size or colour please do pack the item you received as it was when you received it.

Contact Us:

If you have any questions or concerns about our Shipping or Return Policy, please contact us at urbanexcuseofficial@gmail.com.

Thank you for choosing Urban Excuse. We appreciate your trust and support!

Urban Excuse, shop number - 71, Connaught place, outer circle, New Delhi, urbanexcuseofficial@gmail.com, +91 92592 23717.